Shipping & Returns

 

At email2The Natural Pharmacy we strive to provide excellent service and the highest quality product every time you place your order - We’re happy when you’re happy!

 

These policies apply to orders placed on TheNaturalPharmacyonline.com or over the phone at 1-800-469-5552.

 

SHIPPING POLICY

 

Free Shipping: Orders less than 5 lbs., & at least $100 (subtotal), shipping to destinations within the United States except California due to Proposition 65 Law.

 

Priority Shipping: Priority shipping rates will apply for orders less than $75.00, orders over 5 lbs. Most orders will take 3-5 business days to arrive from the date ordered. Some orders, however, may take 6-9 business days from the date of order, most often because of item availability.* Orders placed after 2:00 p.m. Central Time will be considered placed the next business day for the calculation of shipping times.

 

 

 

Expedited & Express Shipping:

 

·         Expedited Shipping – 4-5 Business Days

 

·         Express Shipping – 3-4 Business Days

 

At The Natural Pharmacy, we use the carrier with the best rate within our system. From time to time, there may be out-of-stock items that cause a delay in shipment. If an out-of-stock item is anticipated to be on back-order for several days, we will then ship what we have in-stock and, of course, ship the missing item when it arrives, at no additional cost to you.

 

Other Important Information:

 

·         Orders over $250 require Direct Signature upon delivery. If you prefer not to have this service, please let us know at the time your order is placed.

 

·         All orders less than 2 lbs. may be shipped via USPS (often USPS Priority).

 

·         Many heavier orders (5 lbs. and heavier) may be shipped via FedEx.

 

·         All orders delivered to a PO Box will be shipped via USPS.

 

·         Almost all Expedited & Express Shipping will be shipped via FedEx. We will attempt to notify you by email or by phone if there are any out-of-stock items in orders with Expedited & Express Shipping as soon as possible.

 

International Shipping: The Natural Pharmacy can only ship to the U.S. and Canada at this time. Orders shipped to Canada are shipped through USPS and FedEx at their standard rates. If items shipped are refused by Canada’s customs department and sent back to us, we will not refund the shipping cost, but will refund the product cost. Delivery of orders to Canada is approximately 7-10 days from when the order is shipped. There are occasions when orders can take up to 4 weeks to be delivered. We are not responsible for any orders lost or damaged that are shipped via USPS First Class International or FedEx. All duties & tariff fees are the sole responsibility of the recipient. All purchases and shipping costs are in U.S. Dollars.